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FAQ

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Apparel FAQ

How much is shipping?
Shipping is FREE.

How do we ship our products?
We use USPS for shipping and we package all T-Shirts in a protective mailer.

How long does it take to receive my shirt?
We typically ship out within 2 business days, after that it could take any where from 1-7 days for you to receive your shirt.

What payment methods are accepted?
We accept paypal payments as well as credit card payments made through paypal. You do NOT have to have a paypal account in order to purchase through paypal.

Why do you only ship to PayPal confirmed addresses?
In order to reduce the risk of fraud we can only ship to a confirmed address.

How are the shirts sized?
The shirts run true to size, so if you normally wear a Large then order a Large.

Shoe FAQ

What is a pre-order?
A pre-order is when you order a pair of shoes in advance of their release and you receive them when we receive our shipment.
 
When do you receive your shipment of pre-orders?
We usually receive our shipment 2 weeks in advance but we may not be able to ship out your shoes until the release date depending on the limitedness of the shoe.
 
Are all shoes authentic?
Yes 100% guaranteed
 
What if I receive the wrong size?
Contact us at info@sneakerbum.com and we'll get you the right size. (We'll also cover the cost of shipping both ways)

WE RESERVE THE RIGHT TO CANCEL ANY ORDER AT ANY TIME DUE TO INVENTORY ISSUES.